Now, when you visit a corporate website, you usually find a small popup at the bottom right of your computer screen. It is a live chat box run by the companys customer service department. If you have any questions, you can enter them in the space provided and have a customer care team answer it for you.
The ability to use a chat box is a great way to build customer loyalty and improve sales for a company. The main reason is that it is possible to answer customer questions almost immediately ending long waiting for email reply. This is not the only reason you should take advantage of the power of this communication system. This article lists the different reasons that you should use live chat for your business.
Multi-tasking - In simple words, live chats enable you to join multiple customers at the same time. In addition, you can complete other tasks while chatting with clients because the "beep" sound warns you of new messages. If you are busy, you can also redirect calls to other representatives of the company easily. It saves time and keeps your customers happy.
ChatTranscriptions - When companies allow customers to dial, they usually have recording programs or programs to make phone calls. With live chat software, you have complete transcription of the conversation between a client and a representative of the company. Such chat transcriptions can be saved for business records and used in case of legal problems in the future.
Generate Leads and Sales - Customer representatives with a good ability to talk prefer to use live chat to get in touch with customers by email. The reason is that they can use it as a secret way of getting contact information or promoting a product or service. You can ask customers to provide alternative contact information so that they can service them better. There are some programs that let you release a direct link to your Google ads or your emails. Not only this, you can increase sales by engaging interested consumers.
First impression - The first impression is always the last impression. Unless elsewhere, this statement clearly applies to business. The idea of being put to sleep to listen to classical music or wait for days to get an email reply is annoying. On the contrary, an immediate response from a real person and not an auto responder sounds better. Using live chat as a contact point is the best way to throw new customers for your business, build trust about your company and brand, and get them to buy more products.
Scalability - Scalability is an important consideration for all growing business. With chat software, you can continue to add chat operators to the chat server as your business expands.
Easy translations - When using live chat, you do not need to worry about language barrier. System support has a mechanism for translating messages and activating conversations with foreign customers, even if you do not understand their language.
The system is primarily risk-free. Many software providers offer the service during a trial period so you can try the service before you can pay for it.